FAQS
Q: Where do you ship to?
A: We ship for free domestically across India and internationally to over 30 countries. International shipments are subject to respective countries' customs laws.
Q: I paid twice, what should I do?
A: In rare cases of double payment, email us at care@www.vitsupp.com or call us. We’ll refund the extra amount within 7–10 working days.
Q: What Shipping Methods Are Available?
A: We use reliable shipping partners like Bluedart and Ecom Courier for domestic and international deliveries.
Q: How long will it take to receive my jewellery, after placing an order on the Sparkles website?
A: Customised orders take approximately 15 business days for production, plus additional shipping time.
Q: How can I contact a Sparkles customer care representative?
A: Call 02240345600 or use Live Chat on the website, available 24 hours a day, Monday to Friday.
Q: Will my Sparkles jewellery come with a certificate?
A: Yes, all products are IGI certified and come with an authentic certificate.
Q: What kind of packaging will I receive my Sparkles jewellery in?
A: Your jewellery arrives in a signature Sparkles gift box, cloth bag, and may include a complimentary cleaning cloth.
Q: Can I get my ring resized after purchasing it from Sparkles?
A: Yes, resizing services are available for eligible rings. Contact customer support to arrange resizing.
Q: Is it safe to shop from Sparkles online?
A: Absolutely. We use secure payment gateways and encrypted connections to protect your personal data.
Q: Do you offer gift wrapping or special messages?
A: Yes, we offer gift wrapping and the option to include a special message at checkout.
Q: How can I track my order?
A: Once your order is shipped, a tracking number will be sent to your registered email and SMS for real-time tracking.
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, net banking, UPI, and popular wallets like Paytm and Google Pay.
Q: Can I cancel or modify my order after placing it?
A: Orders can be cancelled or modified within 24 hours of placing them. Contact support for assistance.
Q: Do you offer customization services?
A: Yes, we offer custom jewellery design services. Get in touch with our team to start your personalized order.
Q: What is your return and refund policy?
A: Returns are accepted within 15 days of delivery for unused items. Refunds are processed within 7–10 business days.
Q: How do I clean and maintain my jewellery?
A: Clean with a soft cloth and avoid harsh chemicals. Store your jewellery in the provided pouch or box when not in use.
Q: Are your diamonds conflict-free?
A: Yes, all our diamonds are ethically sourced and certified conflict-free.
Q: Do you offer any warranty or guarantee on your jewellery?
A: We offer a 1-year manufacturing warranty on all products. Contact us for warranty claims or repairs.