Exchange & Buyback Policy

We offer a 100% Exchange for products sold exclusively in India, subject to evaluation by our quality assurance department.

Eligibility

• Customers can exchange their purchased items for other products from our collection.
• The value of the new purchase must be minimum 30% more than the original selling price. The customer has to pay the difference.
• Bespoke items are not eligible for exchange.

One-Time Exchange

Each customer is permitted one exchange in their lifetime. Once an item is exchanged, it cannot be exchanged or returned again.

Condition of Items

• Items that have been previously fixed or altered by anyone other than Sparkles and Nuvo Diamonds do not qualify for exchange.
• Any alterations by another jeweler will void the exchange and warranty.

Product Integrity

The product must be free from damage, wear and tear, alteration, or similar modifications. The decision of the quality assurance department will be final and binding for all exchange requests.

Exclusions

Custom-built bespoke items and gift cards do not qualify for exchanges or buybacks.

Invoice and Certificate

The goods being exchanged must be accompanied with the original certificate, invoice, and warranty card provided by the company.

Exchange Timeline

The company shall take a minimum of 20 working days for the entire process.

Exchange Piece Buyback

Buyback policy is not valid for exchanged pieces.

Buyback Policy

We provide a Buyback Program for products sold subject to evaluation by our quality assurance department.

• Product Value: Customers will receive 80% of the Product value
• Timeline: Requests for buybacks should be initiated within the first year of the purchase.
• Condition of Items: Items that have been previously fixed or altered by anyone other than Sparkles and Nuvo Diamonds do not qualify for Buyback. Any alterations by another jeweler will void the Buyback and warranty.
• Tax: The refund amount will exclude all applied taxes ( 3%)  at the time of purchase.
• Exclusions: Custom-built bespoke items and gift cards do not qualify for exchanges or buybacks.
• Processing Fee: There would be 4% processing fee applicable on the invoice value of the product.
• Buyback Payments: All payments for the buyback value paid by the company will be made through Cheque only. Payments shall be made only to the person/entity mentioned in the invoice issued by the Sparkles and Nuvo Diamonds and carrying a valid government issue photo ID.
• Product Integrity: The product must be free from damage, wear and tear, alteration, or similar modifications. The decision of the quality assurance department will be final and binding for all lifetime exchange and buy back requests.
• Payment Timeline: Payments under the buyback policy shall be done within 21 business days after receiving the product at our registered office.

·         Invoice and Certificate: The good(s) being exchanged should be accompanied with the original certificate; original Invoice & warranty card provided by the Company to the Customer.

·         Exchange Piece Buyback: Buyback policy would not be valid for Exchanged pieces.