Returns & Exchanges

With our fabulous 30-day return policy, you can order any item from Sparkles, keep it for 30 days and if it’s not something you love or you find a fault with it, you can return it with no fees attached.

The product must be returned in new condition along with all its original documents and collateral.

Although we are confident you will love your item, in case you would like to exchange it, we have a lifetime 100% exchange policy. Through this policy, you can exchange any old product for a new design. You will receive a product of the same value as what you had purchased before.

Returns & Exchanges on Diamond Jewellery

You are eligible for this exchange policy if the following conditions are met:

  • The jewellery is undamaged, unaltered and in a good condition
  • You exchange the jewellery with all of its original certificates of authentication
  • You have the original invoice
  • All free accessories, including box and more is also returned in an original condition, or subject to replacement fee.

* The exchange will require a minimum upgrade of 30%.

* No schemes or offers will be valid on gold coins, exchange, buyback and customised products.

* Claims,if any, would be limited to net price of the products(s), and wil be subject to the Mumbai jurisdiction.

* Returns and exchange are only applicable on orders shipped in India.

* Terms & Conditions apply.