FAQs

Frequently Asked Questions

We ship for free, both domestically to all states and cities in India and internationally to over 30 countries around the world. All international shipments are subject to the custom laws set forth by the specific country’s Customs Department. Contact them directly regarding any concerns you may have.

Here’s a full list of international shipping destinations:

  • Antigua and Barbuda
  • Netherlands Antilles
  • Austria
  • Australia
  • Aruba
  • Barbados
  • Belgium
  • Bahrain
  • Bermuda
  • Brunei
  • Bonaire
  • Bahamas
  • Belize
  • Canada
  • Switzerland
  • China
  • Curacao
  • Cyprus
  • Germany
  • Denmark
  • Dominica
  • Spain
  • Finland
  • Fiji
  • Faroe
  • France
  • Scotland
  • United Kingdom
  • Grenada
  • Gibraltar
  • Greenland
  • Barthelemy
  • Greece
  • Guam
  • Hong Kong
  • Ireland
  • Iceland
  • Italy
  • Jamaica
  • Japan
  • Kitts and Nevis
  • South Korea
  • Cayman Islands
  • Lucia
  • Monaco
  • Marshall Islands
  • Macau
  • Saipan
  • Montserrat
  • Mauritius
  • Malaysia
  • Netherlands
  • Norway
  • New Zealand
  • French Polynesia
  • Papua New Guinea
  • Philippines
  • Poland
  • Puerto Rico
  • Portugal
  • Qatar
  • Saudi Arabia
  • Seychelles
  • Sweden
  • Singapor
  • Sint Maarten
  • Turks and Caicos
  • Islands
  • Thailand
  • Trinidad and Tobago
  • Taiwan
  • Vatican City
  • Vincent and the Grenadines
  • British Virgin Islands
  • S. Virgin Island
  • Vietnam

We only use trustworthy and best in class payment gateways for transaction on our website and therefore changes of double payment are rare. However in case, if you have ended up paying twice for a transaction, simply let us know by writing to us on care@www.vitsupp.com or by calling us. We will investigate the matter and will refund any extra money received from you via the same source within 07-10 working days.

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If your order is a customised order, to guarantee the highest level of quality, we take approximately 15 business day to complete your jewellery. Once it is completed, it will be shipped via Bluedart and ecom courier for domestic orders and international orders, and could take approximately 15 business days to arrive, depending on your country.

If you have any question, need some style tips or require any clarification regarding your purchase, you can contact a Sparkles customer care representative on 02240345600, operational 24 hours a day between Monday to Friday. Alternatively, you can also chat with any of our representatives on the website by clicking on “Live Chat”, which is operational 24 hours a day between Monday to Friday.

All our products are IGI certified, and you will receive an authentic IGI certificate – a comprehensive analysis and clear documentation – of your jewellery. This will empower you to purchase or sell your jewels with full assurance and integrity.

Your Sparkles jewellery will arrive in our signature Sparkles gift box, securely placed in a cloth bag, and accompanied with a complimentary cleaning cloth (depending on the item in question).

We offer a lifetime service of free repairs, and this includes resizing of a diamond. For more information on this, please contact our customer care representatives.

With our fabulous 30-day return policy, you can order any item from Sparkles, keep it for 30 days and if it’s not something you love or you find a fault with it, you can return it with no fees attached.

The product must be returned in new condition along with all its original documents and collateral. Although we are confident you will love your item, in case you would like to exchange it, we have a lifetime 100% exchange policy. Through this policy, you can exchange any old product for a new design. You will receive a product of the same value as what you had purchased before. Please note: value refers to the invoice amount after discount).*

You are eligible for this exchange policy if the following conditions are met:

  • The jewellery is undamaged, unaltered and in a good condition
  • You exchange the jewellery with all of its original certificates of authentication
  • You have the original invoice.
  • All free accessories, including box and more is also returned in an original condition, or subject to replacement fee.

*The exchange will require a minimum upgrade of 30%.

* Terms & Conditions apply.

 

 

The shape of a diamond refers to its physical form or basic outline, its symmetry and proportions. The shape is different to the cut of a diamond. Sparkles offers a variety of shapes which include: round brilliant, princess, cushion, emerald, radiant, oval, asscher, pear and marquise.